HOUSE :- We will occupy the property guaranteeing to keep it clean and tidy until your return. We install our own temporary hidden cctv cameras and an alarm system at no extra charge. Together with notices warning would-be malcontents the property is protected by ‘High Status House Security’ personnel and cctv .
Subject to your directives, we will redirect mail, take and forward messages and deal with callers.
GARDENING :- Being keen gardeners we will mow the grass, weed the garden and tend the fruit and veg . If the assignment is for in excess of four weeks, we will also undertake to cut the hedges on the understanding they are are not over 1.5 meters in height. All these services are included in the standard cost. It is assumed that all the necessary tools and mechanised equipment will be made available.
REPAIRS & MAINTENANCE :- Any small odd jobs or repairs that need doing will be attended to at no extra charge for labour. However we will retain receipts for any parts purchased and expect to be reimbursed on your return.
FOOD & DRINK :- With the exception of being supplied with a light meal on arrival we undertake to feed ourselves at no extra cost
TARIFF
SERVICES :- Where the assignment is for three weeks or less, the owners will undertake to pay for the main services. Gas, water, electric, oil.
Where the assignment is for over three weeks, to minimize the excess use of the services , we undertake to pay for the above services from the first day of our assignment. The cost per unit will be agreed. The meters read on our arrival and again when our assignment ends. Units consumed will be calculated and the sum deducted from the amount outstanding to us. To compensate us for the first three weeks there will be a supplementary charge of £1 per day for the duration of the assignment.
TELEPHONE:- It is necessary for us to have broadband access which the owner will supply. In the event that there is no broad band available then the owners agrees to pay a supplementary charge of £15 per month - or part of a month - in order that we may utilize our own equipment to access the internet via satellite.
BASIC CHARGES :- for all the above, (with the exception of any supplementary charges as already mentioned) there will be a charge of £40 per day ( 24 hours)
For these charges we will guarantee the property/grounds will not be left unoccupied for more than 3 hours in any one day during the hours of daylight and for no more than 1 hour after dark.
Special arrangements can be made to guarantee the property and/or grounds will be occupied 24 hours 7 days a week. This additional service attracts a supplementary charge of £5 per day.
For a visit prior to the assignment we charge travelling expenses of 30p per mile after the first 5 miles.
For assignments in France we ask for our fare to be paid to and from the place of assignment, plus 30p per mile, excepting where the assignment is for over one calendar month. Under these circumstances our travelling expenses will be paid by us. A copy of the agreement is available on request. Together with a ‘check list’ advising owners what they need to supply us with. i.e. Names, addresses, keys, instruction leaflets etc.
Under normal circumstances there is a 10% booking fee paid in advance.
When a ferry/tunnel fee is involved, this is paid in advance in place of 10% booking fee
Once we take on an assignment we are totally committed. We can be relied on to carry out client instructions to the letter. Our aim is to give full satisfaction. Where possible, we will ‘go that extra mile’.